Timepiece Shipping Policy

At Timepiece, we are committed to providing an exceptional shopping experience, from the moment you place your order to the delivery of your premium timepiece. Our shipping policy is designed to offer clarity, reliability, and peace of mind for customers around the world.

Worldwide Shipping – Always Free

We proudly offer free worldwide shipping on all orders, regardless of destination.

• Standard delivery timeframe: 10 to 20 business days

• Maximum delivery timeframe: Up to 30 business days for select countries due to logistical or customs-related delays

All orders are carefully packaged and shipped with the utmost care to ensure your watch arrives in perfect condition.

Customs Duties & Import Taxes

To ensure a hassle-free international shopping experience, Timepiece handles all customs documentation and clearance procedures on your behalf.

• The price displayed on our website is fully inclusive of applicable taxes, duties, and fees for most countries.

• No hidden charges upon delivery — what you see is what you pay.

Exceptions:
While we do our best to cover all import-related costs, certain countries including Brazil, Sri Lanka, Pakistan, and India may enforce unpredictable import duties or taxes. These charges are regulated locally and remain the responsibility of the customer if imposed.

Order Processing, Cancellation & Restocking

Once an order is placed, it enters our automated fulfillment process to ensure swift dispatch.

• Order Cancellation: Unfortunately, we are unable to accommodate cancellations once your order has been processed by our warehouse.

• Refunds: As orders are customized and fulfilled promptly, we do not offer refunds for cancellations after processing.

Please ensure that all order details, including shipping address and product selection, are correct before finalizing your purchase.

Delivery Estimates & Potential Delays

We aim to dispatch all orders promptly following payment confirmation. However, delivery timelines may be influenced by:

• Customs inspections

• Local postal service delays

• Weather conditions

• Other unforeseen logistical challenges

Timepiece is not liable for any indirect damages or losses caused by shipping delays. However, our support team is always available to assist you in tracking your shipment or resolving any concerns.

Tracking & Courier Partners

Customers will receive a tracking number via email within 5 to 8 business days of placing their order.

We work with globally recognized courier partners including:

• DHL

• FedEx

• UPS

• USPS

• Canada Post, and others.

This allows us to provide reliable, secure, and timely delivery to customers worldwide.

Need Assistance?

If you have questions about your order or need help tracking your shipment, feel free to contact our customer support team. We're here to ensure your Timepiece experience is nothing short of exceptional.