Frequently Asked Questions
Frequently Asked Questions (FAQs)
Your most common questions, answered.
1. Are your watches authentic?
Yes, absolutely. All of our watches are 100% authentic and original. We source our products exclusively from authorized dealers and trusted suppliers, ensuring that every timepiece meets the highest standards of quality and authenticity.
2. Do your watches come with a warranty?
Our watches come with a 2-year in-house warranty covering manufacturing defects and workmanship issues.
Please note:
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We do not provide an Authorized Dealer (AD) warranty, as we are not an AD ourselves.
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If you receive a defective product, we offer returns within 7 days of delivery. For more details, please see our Returns & Refunds Policy.
3. How do I place an order?
Placing an order is quick and easy:
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Browse our collection and select your desired watch.
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Click "Add to Cart", then proceed to checkout.
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Complete your payment using credit/debit card or other payment methods available via PayPal Guest Checkout.
Once your order is confirmed, you’ll receive a confirmation email with all the details.
4. What are the shipping costs and delivery timelines?
We offer free worldwide shipping on all orders.
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Estimated delivery timeframe: 10–20 business days
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This includes order processing, shipping, and customs clearance
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Couriers used: FedEx, DHL, UPS, USPS, Canada Post, and more — depending on your region
Please note that some remote areas or regions with strict customs laws may experience longer delivery times.
5. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email, typically within 5–8 business days of your purchase.
You can track your shipment through the courier’s official website. Common courier partners include:
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DHL
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FedEx
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UPS
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USPS
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Canada Post
6. What if I receive a defective or damaged product?
We stand behind the quality of our products. If your watch arrives defective or damaged:
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Please contact us within 7 days of delivery
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We will guide you through the return and inspection process
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If the defect is confirmed, we will provide a replacement or issue a refund
Refer to our Returns & Refunds Policy for complete details.
7. How can I contact customer service?
We’re here to help. You can reach our support team through the following channels:
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Email: support@shop-timepiece.com
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Contact Form: Available on our Contact Us page
We aim to respond to all inquiries within 24–48 business hours.