Privacy Policy
Privacy Policy
Effective Date: 1st Feb 2022
At Timepiece, we are dedicated to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy ("Policy") outlines how we collect, use, disclose, and secure your personal information in connection with your interactions with our website and services.
By accessing our website or providing personal information to us, you agree to the terms outlined in this Policy.
1. Information We Collect
We collect both personal and technical information in order to fulfill your orders, improve our services, and enhance your shopping experience.
a. Personal Information You Provide
This may include, but is not limited to:
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Full name
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Email address
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Shipping and billing addresses
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Payment details (processed securely via third-party payment providers)
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Account credentials (if you create an account)
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Communication preferences (e.g., newsletter sign-ups)
b. Automatically Collected Information
When you visit our website, we automatically collect certain technical data using cookies and similar technologies, including:
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IP address
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Browser type and version
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Device type and operating system
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Pages viewed and time spent on our website
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Referring website URLs
For more information on how we use cookies, please refer to our Cookie Policy.
2. How We Use Your Information
We use your personal information for the following purposes:
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To process and fulfill your orders, including order confirmation, shipping, and delivery
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To communicate with you regarding your purchases, account status, or support inquiries
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To send marketing communications (such as newsletters or promotional offers), if you have opted in
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To improve our website, products, and services
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To detect, prevent, or investigate fraudulent activity, unauthorized transactions, or security issues
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To comply with legal obligations or respond to lawful requests from public authorities
3. Sharing Your Information
We only share your personal information with third parties when necessary to provide our services, as outlined below:
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Shipping and logistics partners (e.g., DHL, FedEx, UPS) for product delivery
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Payment processors (e.g., PayPal) to securely handle transactions
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Marketing and communication service providers (e.g., email platforms) to deliver newsletters and updates
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Legal or regulatory authorities, if required to comply with applicable laws, court orders, or legal processes
All third-party partners are contractually required to adhere to strict confidentiality and data protection standards.
4. Data Security
We implement robust physical, administrative, and technical safeguards to protect your personal information against unauthorized access, misuse, alteration, or loss.
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We use SSL (Secure Sockets Layer) encryption to secure data transmission
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Sensitive payment information is processed by secure third-party providers and is not stored on our servers
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Access to your data is restricted to authorized personnel only
5. Data Retention
We retain your personal information only for as long as is necessary to:
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Fulfill your purchases and provide related services
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Maintain business and financial records
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Comply with legal and regulatory requirements
If you wish to have your data deleted from our systems, please contact us at support@shop-timepiece.com.
6. Your Privacy Rights
You have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your data, subject to any legal or contractual obligations
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Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at support@shop-timepiece.com. We will respond to all requests in accordance with applicable privacy laws.
7. Changes to This Policy
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Continued use of our website and services following such changes constitutes your acceptance of the revised Policy.
8. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
Email: support@shop-timepiece.com
Business Address: 4030 8 Street Southeast, Calgary, AB , Canada
Thank you for trusting Timepiece. Your privacy matters to us.